Quality 

Patients are partners in improving the quality of care we provide at SSM Health Care's hospitals and other facilities. How? By completing inpatient surveys after their visits to our facilities. The results of those surveys are used by our caregivers to determine what we need to improve on and how we compare with other hospitals nationwide and in their respective states. Quality

Our results appear below. In March 2008, the Centers for Medicare and Medicaid Services (CMS) began posting the results of these patient satisfaction surveys known as Hospital Consumer Assessment of Healthcare Providers and Systems. These surveys ask patients about their experiences with care during recent overnight stays in our hospitals.

This table shows eight aspects of care considered most important by patients plus "overall rating of care" and "willingness to recommend the hospital to others." Survey questions have response options ranging from "never" to "always." The percentages reported in the table reflect the highest rating possible or the percent of patients who said "always.”

Bone and Joint Hospital at St. Anthony 
 
Percent of Patients Giving Most Positive Response
  Composite
Avg for St. Anthony Hospital,
Oklahoma City
Avg for all reporting hospitals in the US
Avg for all reporting hospitals in Oklahoma
Nurses "always" communicated well
78
77
78
Doctors "always" communicated well
86
80
83
"Always" received help as soon as they wanted
67
65
69
Pain was "always" well controlled
73
70
72
Staff "always" explained about medicines before giving it to them
63
61
63
Room and bathroom were "always" clean
73
72
73
Area around room was "always" quiet at night
62
59
66
"Yes" were given information about what to do during recovery at home
83
83
82
Gave hospital rating of 9 or 10 on scale from 0 (lowest) to 10 (highest)
74
68
69
Would "definitely" recommend the hospital to family and friends
76
70
70


Composite data for St. Anthony Hospital includes Bone and Joint Hospital at St. Anthony. 

These results are from patients who had overnight hospital stays from July 2010 through June 2011

Numbers highlighted in blue show where the hospital scores "higher" than the national norm.

 Data Source:
 www.hospitalcompare.hhs.gov

  Click Here for Our National Clinical Comparisons