Financial Information 
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Billing FAQ 
You're welcome to call our business office representatives at (855) 989-6789 or (314) 989-6789 during normal business hours (Monday through Friday between 8 a.m. and 6:30 p.m.). Or you can email our business office.    

Q. Will St. Anthony file my hospital claim?
A. As a courtesy, we will submit a claim to your insurance. Please be sure that you accurately provide your complete insurance information when you register.

Q. Will you submit secondary insurance claims?
A. Yes, we will submit secondary claims on your behalf. However, we will only submit a secondary claim after your primary claim has completed processing.

Q. My insurance authorized what I had done. Why are you billing me?
A. We bill for services when your carrier provides us with documentation that you are liable for charges. Please remember: Even an authorization from your insurance “is not a guarantee of payment.” Just because they tell you that a procedure or service is okay, that does not mean that they will cover it—especially at 100%.

Q. Where is your business office?
A. You can find the business office on the hospital's second floor.

Q. Where do I mail my payment?
A. When you send payments in the mail, please address them to:
St. Anthony Hospital
P.O. Box 505135
St. Louis, MO 63150-5135
    
PLEASE REMEMBER: DO NOT SEND CASH IN THE MAIL

Q. What hours are Patient Financial Services open?
A. Monday through Friday between 8 a.m. and 6:30 p.m.

Q. What forms of payments do you accept?
A. Cash, Check, Credit Card (MasterCard, Visa, Discover and American Express).

Q. Can I pay my bill over the telephone?
A. Absolutely, we accept credit card payments over the phone.  Please call (855) 989-6789

Q. Can I pay my bill online?
A. For your convenience, you can now pay your Bone and Joint Hospital at St. Anthony Hospital bill online.  This service allows you to pay your bills quickly and securely. Click here to pay ONLY your Bone and Joint Hospital at St. Anthony medical bill. (Bills from other SSM facilities can not be paid online at this time).

Q. What are my payment options online?
A.  Online payment through our site is possible by check or credit card. Credit cards accepted include American Express, MasterCard, Discover, and VISA.  Payments will be processed within three (3) business days of receipt.

Q. Is this website safe for credit card transactions?
A.  Yes.  The transaction portion of this website is protected with the latest encryption software from GeoTrust, an industry leader in secure transactions software.

Q. Can I make payment arrangements?
A. Yes. Please contact our business office at (855) 989-6789 during normal business hours (Monday through Friday, 8 a.m. to 6:30 p.m.). They can help you establish reasonable payment arrangements.

Q. Is financial assistance available?
A. You can learn about eligibility requirements for financial assistance and find an application here.

Q. Why did I receive bills from other doctors for the same date of service?
A. Bone and Joint Hospital at St. Anthony bills for facility charges only. Physicians, anesthesiologists, pathologists, radiologists, and all other medical services providers will bill you separately.

Q. How do I contact Radiology Group, Metro Emergency Services, and the Pathologists?
A. Our Shared Management Services department processes claims for:
     Radiologist. . . . . . . .(405) 858-2353

     Metro Emergency Services processes claims for:
     ER Physicians . . . . .(405) 751-6193

     CompOne processes claims for:
     Pathologists . . . . . . .(405) 947-5557

Q. Can I receive an itemization of my charges?
A. Absolutely. Simply call our business office at (855) 989-6789 during normal business hours (Monday through Friday, 8 a.m. to 6:30 p.m.). Or send an email request. 

Q. I believe I overpaid my account. How do I get a refund?
A. Please call our business office at (855) 989-6789 during normal business hours (Monday through Friday, 8 a.m. to 6:30 p.m.). Or you can email our business office. Our representatives will be happy to review your account and make arrangements for you.

Medical Records
We’ve tried to make requesting a copy of your medical records as easy as possible. Here’s all you need to do:

1.  Print and complete the Request for Information form. IMPORTANT NOTE: You’ll find all of the fees associated with obtaining your medical records directly on the form itself, in the “Acknowledgement of Understanding” section.

2.  Get your completed form to us in one of the following three ways:

  • Mail it to us at:
    Bone and Joint Hospital at St. Anthony
    Attn: Medical Records
    1111 N. Dewey Ave.
    Oklahoma City, OK  73103
  • Fax it to us at (405) 979-7766
  • Deliver it to our Medical Records office, which you can find in the basement of the hospital.

3.  Pick up your records. We’ll have your records available for you to pick up seven days after we receive your request. Our normal business hours are Monday through Thursday 8 a.m. to 5 p.m., and Fridays 8 a.m. to 4:30 p.m.   Please remember to bring a valid driver’s license or other photo ID.  We cannot legally give out records without proper identification.

If you have any questions or require further assistance in regards to your medical records, please call our office at (405) 979-7760.